Ordering
runinclusive is a small, home-run business. We do not hold stock. Everything is sourced and printed to order, especially for you.
Payment
When you place an order, your payment is held while we confirm availability with our suppliers. Once confirmed, we authorise the payment.
If something is not available, we will get in touch so you can choose to wait for a restock or cancel your order.
If you would like to check availability before ordering, just email us at hello@runinclusive.co.uk
Stock availability
If an item is not showing as available, it usually means we are waiting for a restock from our suppliers. We are always happy to advise, so feel free to drop us a line at hello@runinclusive.co.uk
Deliveries
Q. Where do you ship to?
A. We currently ship within the UK only. Keeping things local helps us focus on doing things properly and staying compliant.
Q. How long will it take for my order to arrive?
A. Our items are printed to order, so please allow around two weeks from ordering to dispatch.
UK orders are sent using Royal Mail Second Class Signed For. You will receive a dispatch email with tracking details. Delivery usually takes around two days, depending on Royal Mail.
Q. I need it in a hurry. Can you help?
A. Got a race, event, or special moment coming up? Email hello@runinclusive.co.uk and we will always do our best to help.
Returns and exchanges
A quick heads up. We print our items to order, so returns can work a little differently from buying off the shelf. That said, we will always be fair, clear, and follow UK consumer law.
Q. Can I return my item?
A. If you change your mind, you can return your item within 14 days of receiving it, as long as it is unworn, unwashed, and in its original condition.
Once your return arrives with us, we will refund the item price and the standard delivery charge.
If you are unsure whether a return applies, just email hello@runinclusive.co.uk before sending anything back. We are always happy to help.
Q. Can I exchange for a different size or colour?
A. We know sizing and colours can be tricky. Where possible, we are happy to help with exchanges, subject to availability. The easiest option is usually to return the original item and place a new order.
For change of mind returns or exchanges, return postage is your responsibility. If you would like us to check availability or hold something for you, just drop us an email at hello@runinclusive.co.uk
Q. What if my item is faulty or not right?
A. If your item arrives faulty, damaged, or not as described, you are fully covered by UK consumer law. Email hello@runinclusive.co.uk and we will cover the return postage and offer either a replacement or a refund, whichever you prefer.
We ask that you return the item using Royal Mail Second Class Tracked so it is covered on its way back to us. If you use a different tracked service, that is fine too, just keep your proof of postage. We will reimburse the reasonable cost of the return postage once the item arrives with us.
Faults caused by normal wear and tear or misuse are not covered. If you are unsure, just ask and we will look at it together.
Q. How do I return an item?
A. Please use a tracked postal service and include your order number and contact details in the parcel. Your returns address is on your order confirmation email, or you can email us if you cannot find it.
We cannot take responsibility for items lost in transit without proof of delivery.
Q. How long will refunds take?
A. Once your return arrives, we aim to process everything within 10 working days.
Thanks for your patience. runinclusive is run alongside full time jobs and busy family lives, and your support genuinely means a lot.
A note from us
runinclusive is about creating welcoming spaces. If something about your order does not feel right, please talk to us. We will always aim to be kind, fair, and clear.